FAQ

1. How long does shipping take?
Orders are typically delivered within 3–7 business days (UK), 5–10 days (Europe), and 7–15 days (International).

2. When will my order be processed?
Orders are processed within 1–3 business days after confirmation.

3. How can I track my order?
Once shipped, you’ll receive a tracking number via email to monitor your delivery status.

4. Do you ship internationally?
Yes, we ship worldwide. Delivery times and shipping costs vary depending on your location.

5. Can I change my shipping address after ordering?
If your order hasn’t shipped yet, contact us immediately and we’ll try to update it.

6. What payment methods do you accept?
We accept major credit/debit cards and other secure payment options available at checkout.

7. What should I do if my package is delayed?
Delays can happen due to couriers or customs. Please check tracking first, then contact us if needed.

8. Do I need to pay customs or import fees?
International customers may be required to pay customs duties or taxes based on their country’s regulations.

9. What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with photos so we can resolve the issue quickly.

10. Can I cancel my order?
Orders can only be canceled before they are shipped. Once shipped, cancellation is not possible.

11. Do you offer refunds or returns?
Yes, we offer returns according to our Return Policy. Items must be unused and in original condition.

12. How can I contact customer support?
You can reach us via email or phone listed on our Contact page, and our team will assist you promptly.

Last Updated: February 2026